Webinar: Transform Your Customer Service with AI-Powered Co-pilot in Dynamics 365
Live online event – Tuesday June 18th, 11.00 to 11.40 AM BST
Customer service is a critical aspect of any organisation’s success. Join our webinar to discover how AI tools like Co-pilot in Dynamics 365 Customer Service can revolutionise customer service operations.
In this session, we’ll explore how integrating AI capabilities into Dynamics 365 Customer Service can:
- Reduce response times
- Improve the quality and consistency of interactions
- Empower staff members with relevant information and insights
- Enhance customer satisfaction and retention
Learn how the introduction of Co-pilot represents a significant advancement in using AI to transform customer service. Discover how to deliver faster, more efficient, and personalised support experiences that drive positive customer and business outcomes.
Take advantage of this opportunity to stay ahead of the curve in customer service innovation.
Access the webinar
Further reading
Take a look at our previous blog posts that you may be interested in.
7 Mind-Blowing Copilot Features in Dynamics 365 CI You Can’t Ignore
Understanding your customers and delivering tailored experiences is more important than ever. Microsoft Dynamics 365 Customer Insights is here to help you do just that. This powerful platform unifies your customer data and provides actionable insights, transforming...
![Microsoft Copilot Studio: The Complete Guide [2025]](https://www.mercuriusit.com/wp-content/uploads/Microsoft-Copilot-Studio-The-Complete-Guide-400x250.jpg "Webinar: Transform Your Customer Service with AI-Powered Co-pilot in Dynamics 365 2")
Microsoft Copilot Studio: The Complete Guide [2025]
Microsoft Copilot Studio is transforming the way businesses harness the power of AI to streamline operations, enhance productivity, and drive innovation. This blog post will walk you through everything you need to know about Copilot Studio in 2024, from its features...
Benefits of Microsoft Copilot in Dynamics 365 CRM Solutions
As businesses strive to strengthen customer relationships and drive growth, effective Customer Relationship Management (CRM) systems have become an indispensable tool. With the introduction of new advanced AI tools, Microsoft Copilot is transforming Dynamics 365 CRM...
