Webinar: What’s New in Microsoft D365 CRM – 2025 Release Wave 1
Join Mercurius IT for a focused webinar covering the latest updates coming to Microsoft Dynamics 365 CRM in the 2025 Release Wave 1.
Whether you work in sales, customer service, field operations or marketing, this session will highlight new tools designed to support daily tasks and improve how your teams work with data and customer interactions.
Topics Include:
Sales Hub
- AI-powered assistance for qualifying leads
- Context-aware email suggestions with Copilot
Customer Service and Copilot
- Insert prompts into email templates for quicker responses
- Use Copilot Studio to collect feedback through surveys
- View sentiment indicators on customer emails
Field Service
- Access online data in offline-first mobile applications
- Choose specific table columns for mobile sync
Customer Insights Journeys
- Re-engage individuals in dynamic journeys
- Export data for custom reporting
- Pause and resume journeys when needed
Who Should Attend?
- Business leaders, sales teams, and IT professionals using Dynamics 365 CRM
- Anyone curious about AI-powered productivity tools
Why Join?
- Live demos of new features
- Expert insights from the Mercurius IT team
- Q&A session – Get your questions answered
Don’t miss this chance to see how Dynamics 365 2025 Release Wave 1 can help your business work better.
Access the webinar
Further reading
Take a look at our previous blog posts that you may be interested in.
What’s New in Microsoft Dynamics 365 Business Central? (2025 Release Wave 1)
April is here! We're not just looking forward to longer days and more sunshine—Microsoft is also treating us to a huge number of exciting updates to their business applications, including Dynamics 365 and the Power Platform. These updates are packed with the latest...
3 Major Manufacturing Challenges (and How to Fix Them Fast)
Successful manufacturing operations are a finely tuned balancing act. On a good day, everything moves like clockwork. However, on a bad day, it can feel like you’re spinning plates while juggling chainsaws. Over the years, we’ve worked with many manufacturers and...
Why Business Central can be your businesses smartest investment in 2025
The tools you rely on to manage your operations are one of the most important investments your business will make. With every organisation having their own unique requirements, and a crowded marketplace filled with solutions promising to solve them — knowing you’re...
