Webinar: What’s New in Microsoft D365 CRM – 2025 Release Wave 1
Join Mercurius IT for a focused webinar covering the latest updates coming to Microsoft Dynamics 365 CRM in the 2025 Release Wave 1.
Whether you work in sales, customer service, field operations or marketing, this session will highlight new tools designed to support daily tasks and improve how your teams work with data and customer interactions.
Topics Include:
Sales Hub
- AI-powered assistance for qualifying leads
- Context-aware email suggestions with Copilot
Customer Service and Copilot
- Insert prompts into email templates for quicker responses
- Use Copilot Studio to collect feedback through surveys
- View sentiment indicators on customer emails
Field Service
- Access online data in offline-first mobile applications
- Choose specific table columns for mobile sync
Customer Insights Journeys
- Re-engage individuals in dynamic journeys
- Export data for custom reporting
- Pause and resume journeys when needed
Who Should Attend?
- Business leaders, sales teams, and IT professionals using Dynamics 365 CRM
- Anyone curious about AI-powered productivity tools
Why Join?
- Live demos of new features
- Expert insights from the Mercurius IT team
- Q&A session – Get your questions answered
Don’t miss this chance to see how Dynamics 365 2025 Release Wave 1 can help your business work better.
Access the webinar
Further reading
Take a look at our previous blog posts that you may be interested in.
Use Power BI to Boost Reporting Capabilities in Dynamics 365 Business Central
Navigating the complexities of business operations without robust reporting and analytics can leave organisations struggling to make informed decisions. Without clear insights, businesses may face challenges such as inefficiencies in resource allocation, missed...
Microsoft Copilot’s Capabilities and Functions in Business Central
Microsoft Copilot in Business Central leverages AI to streamline operations, automate tasks, and provide predictive insights, enhancing productivity and decision-making for small and medium-sized businesses. Key Takeaways AI-Powered Assistance: Automates routine...
Dynamics 365 Business Central Advantages & Capabilities
Unlock the full potential of your business with Microsoft Dynamics 365 Business Central, a comprehensive ERP solution designed to streamline operations and drive growth. Key Takeaways Comprehensive Solution: Business Central integrates all business processes into one...
