Webinar: What’s New in Dynamics 365 CRM Application 2024 Release Wave 2
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RELEASED: 19/11/2024 | DURATION: 40 MINS
Watch exclusive Mercurius IT webinar where our technical experts will guide you through the New Dynamics 365 CRM Update! Discover how these enhancements can transform your business operations across Sales, Customer Service, Field Service, and Customer Insights.
What You’ll Learn:
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Overview of Dynamics 365 CRM App
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New Features in 2024 Release Wave 2:
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Sales: Learn to analyse opportunities with new grouping tools, customise lead qualification, and gain a 360-degree view with AI-generated summaries.
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Customer Service: Improve your email management and case handling with enhanced controls and real-time updates.
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Field Service: Customise mobile syncing and transition seamlessly to the new scheduling board.
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Customer Insights: Utilise heatmap analytics to track customer journeys and manage segments effectively.
Don’t miss out on this opportunity to enhance your CRM skills and build stronger customer relationships.
Register now and bring your questions for our expert Q&A session!
Access the webinar
Further reading
Take a look at our previous blog posts that you may be interested in.
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Effective sales management is vital for companies to thrive and succeed in today's competitive business landscape. Dynamics 365 Sales, a robust customer relationship management (CRM) solution by Microsoft, has been a game-changer for many businesses, simplifying sales...
Automated Scheduling Relieves the Burden of Manual Scheduling in D365 Field Service
In today's fast-paced business environment, efficient scheduling is essential for maximising productivity and ensuring customer satisfaction. Yet, manual scheduling processes can be time-consuming, prone to errors, and often result in inefficiencies. Recognising this...
