Webinar: What’s New in Dynamics 365 CRM Application 2024 Release Wave 2
Leave your details to watch this webinar on-demand!
RELEASED: 19/11/2024 | DURATION: 40 MINS
Watch exclusive Mercurius IT webinar where our technical experts will guide you through the New Dynamics 365 CRM Update! Discover how these enhancements can transform your business operations across Sales, Customer Service, Field Service, and Customer Insights.
What You’ll Learn:
-
Overview of Dynamics 365 CRM App
-
New Features in 2024 Release Wave 2:
-
Sales: Learn to analyse opportunities with new grouping tools, customise lead qualification, and gain a 360-degree view with AI-generated summaries.
-
Customer Service: Improve your email management and case handling with enhanced controls and real-time updates.
-
Field Service: Customise mobile syncing and transition seamlessly to the new scheduling board.
-
Customer Insights: Utilise heatmap analytics to track customer journeys and manage segments effectively.
Don’t miss out on this opportunity to enhance your CRM skills and build stronger customer relationships.
Register now and bring your questions for our expert Q&A session!
Access the webinar
Further reading
Take a look at our previous blog posts that you may be interested in.
What’s new with Dynamics 365 CRM? Release Wave 1 2023 updates
Microsoft's release wave updates are a bi-annual series of updates and enhancements that the company rolls out to its business applications. These updates bring innovative new features, capabilities, and improvements that businesses can leverage to streamline their...
Dynamics 365 Sales Methodology and Process: What’s the Difference?
The terms 'process' and 'methodology' are frequently interchanged in the sales industry; however, they represent distinct and significant aspects of the selling process. In this context, we will explore the definitions of these terms and how Microsoft Dynamics 365...
5 Ways to Improve Your Sales Cycle with D365 CRM
One of the keys to a successful sales operation is understanding the customer as much as humanly possible. In the more distant past, sales teams would have to depend on their intuition and experience more than anything else. Nowadays, amazing software solutions help...
