Webinar: What’s New in Dynamics 365 CRM Application 2024 Release Wave 2
Leave your details to watch this webinar on-demand!
RELEASED: 19/11/2024 | DURATION: 40 MINS
Watch exclusive Mercurius IT webinar where our technical experts will guide you through the New Dynamics 365 CRM Update! Discover how these enhancements can transform your business operations across Sales, Customer Service, Field Service, and Customer Insights.
What You’ll Learn:
-
Overview of Dynamics 365 CRM App
-
New Features in 2024 Release Wave 2:
-
Sales: Learn to analyse opportunities with new grouping tools, customise lead qualification, and gain a 360-degree view with AI-generated summaries.
-
Customer Service: Improve your email management and case handling with enhanced controls and real-time updates.
-
Field Service: Customise mobile syncing and transition seamlessly to the new scheduling board.
-
Customer Insights: Utilise heatmap analytics to track customer journeys and manage segments effectively.
Don’t miss out on this opportunity to enhance your CRM skills and build stronger customer relationships.
Register now and bring your questions for our expert Q&A session!
Access the webinar
Further reading
Take a look at our previous blog posts that you may be interested in.
Accelerate your Sales with Copilot for Dynamics 365 Sales
Microsoft is at the forefront of leveraging AI technology to transform business applications, and its latest offering, Copilot, represents a significant leap forward in this evolution. Now available for Microsoft Dynamics 365 Sales (and Salesforce CRM), Copilot is...
Copilot AI in Dynamics 365 Field Service for next-generation AI
Field Service organisations encounter numerous operational challenges, including limited visibility, communication barriers among teams, and delays in completing work orders promptly. Recognising these hurdles, Microsoft offers Dynamics 365 Field Service, a...
Microsoft Combines Dynamics 365 Customer Insights and Marketing
You have probably heard the exciting news - Microsoft combines Dynamics 365 Customer Insights and Marketing into a consolidated marketing platform. This means you can now access the functionalities of both apps under one roof. The updated Dynamics 365 Customer...
